Terms and Conditions

Terms and Conditions
Effective Date: May 15, 2026

These Terms and Conditions govern access to and use of ClinicianSuite.com, including account registration, provider profiles, company pages, practice booking pages, appointment scheduling features, calendar features, virtual session features, payment-related features, client-facing booking forms, administrative tools, public pages, and related services. ClinicianSuite.com is a Dot Coms, Inc. property and is currently offered as a free practice-management and booking platform for eligible users.

Clinician Suite is designed to help clinicians, behavioral health professionals, private practices, counselors, therapists, psychologists, substance use counselors, psychiatric providers, consultants, coaches, supervisors, and related providers create professional booking pages, list services, manage scheduling, organize appointments, and support practice operations online.

By accessing or using ClinicianSuite.com, creating an account, registering a company or practice, creating a booking page, adding services, accepting bookings, connecting third-party tools, or using any feature of the platform, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use ClinicianSuite.com.

  1. Service Overview

A. Clinician Suite provides an online platform that allows users to create practice profiles, publish professional booking pages, list services, manage appointment availability, receive appointment requests, organize scheduling, manage staff or provider availability, and support online practice operations.

B. The platform may include features for provider registration, company registration, service listing, calendar management, booking pages, smart URLs, online appointment requests, virtual session integration, payment configuration, client-facing booking forms, notifications, administrative dashboards, and related practice-management tools.

C. Clinician Suite is not a medical practice, healthcare provider, behavioral health provider, billing company, insurance plan, emergency service, crisis service, clinical documentation system, electronic health record, or substitute for professional judgment.

  1. Free Service

A. ClinicianSuite.com is currently offered as a free service. Users may access available platform features without subscription fees unless otherwise stated.

B. Free access does not create any guarantee that all current features will remain free forever, that the platform will remain available indefinitely, or that future premium features, usage limits, paid plans, subscriptions, upgrades, or account tiers will not be introduced.

C. Dot Coms, Inc. may modify, limit, suspend, discontinue, replace, or charge for any feature of Clinician Suite at any time, subject to applicable law.

  1. Eligibility and Account Responsibility

A. You may use Clinician Suite only if you are legally capable of entering into a binding agreement and are not prohibited from using the platform under applicable law.

B. You are responsible for maintaining accurate account information, safeguarding your login credentials, protecting your account from unauthorized access, and all activity that occurs under your account.

C. If you register a practice, company, provider profile, or booking page, you represent that you are authorized to create and manage that page and to publish the information submitted.

D. You must promptly update account, practice, service, contact, availability, and booking information when it becomes inaccurate, outdated, or misleading.

  1. Provider and Practice Responsibility

A. Clinician Suite provides technology tools only. Providers and practice users remain solely responsible for their professional services, clinical decisions, licensure, scope of practice, competence, advertising, disclosures, informed consent, recordkeeping, scheduling, billing, client communication, privacy practices, legal compliance, and professional obligations.

B. Providers are responsible for ensuring that all services offered through their booking page are lawful, ethical, accurately described, and within their professional scope, license, training, certification, or authorization.

C. Clinician Suite does not verify every provider’s license, credentials, qualifications, scope of practice, insurance status, supervision status, disciplinary history, specialty, clinical competence, or legal authority to provide services.

D. Users and clients are responsible for independently verifying provider credentials, licensure, qualifications, suitability, and availability before relying on any information or scheduling services.

  1. No Clinical, Medical, Legal, or Professional Advice

A. Clinician Suite does not provide clinical advice, medical advice, psychological advice, psychiatric advice, legal advice, financial advice, billing advice, compliance advice, or professional supervision.

B. Information displayed on Clinician Suite, including provider descriptions, service descriptions, booking pages, profile text, automated messages, platform content, or user-generated content, is for general informational and operational purposes only.

C. Use of Clinician Suite does not create a therapist-client, doctor-patient, clinician-client, supervisor-supervisee, attorney-client, fiduciary, or professional relationship with Dot Coms, Inc. or ClinicianSuite.com.

  1. No Emergency or Crisis Use

A. Clinician Suite is not intended for emergencies, crisis intervention, urgent clinical situations, suicide prevention response, medical emergencies, psychiatric emergencies, safety threats, abuse reporting, mandated reporting, or immediate risk management.

B. Providers are responsible for communicating their own emergency procedures, crisis instructions, after-hours policies, cancellation policies, response-time expectations, and appropriate emergency resources to their clients.

C. Clients and users must not rely on Clinician Suite for urgent or emergency assistance.

  1. Booking Pages and Smart URLs

A. Clinician Suite may allow providers and practices to create branded booking pages using a smart URL, company slug, public profile, practice description, service listings, availability settings, and booking options.

B. You are responsible for choosing an appropriate URL slug, ensuring that your page does not infringe another party’s rights, and ensuring that your practice page does not mislead users or impersonate another person, business, organization, or brand.

C. Clinician Suite may restrict, rename, disable, reclaim, or remove any URL slug, practice page, provider profile, or account that is unlawful, misleading, infringing, abusive, inactive, deceptive, confusing, offensive, or otherwise inappropriate.

D. A smart URL or practice page does not create ownership rights in the URL, subpage, platform structure, software, domain, or Clinician Suite branding.

  1. Appointment Scheduling

A. Clinician Suite may provide appointment-request, booking, calendar, availability, and scheduling features. These tools are intended to support scheduling workflows but do not guarantee that appointments are accepted, confirmed, available, appropriate, clinically indicated, or billable.

B. Providers are responsible for managing their own availability, appointment confirmations, cancellations, rescheduling, no-show policies, reminders, location details, telehealth links, and client communication.

C. Clients and users are responsible for reviewing appointment details, confirming availability, and following the provider’s instructions.

D. Clinician Suite is not responsible for missed appointments, double bookings, scheduling conflicts, late arrivals, calendar errors, incorrect availability, reminder failures, provider cancellations, client no-shows, or communication failures.

  1. Calendar and Third-Party Integrations

A. Clinician Suite may support integrations with third-party services such as Google Calendar, Zoom, payment processors, email providers, SMS providers, WhatsApp tools, analytics tools, hosting providers, or other external services.

B. Third-party integrations are governed by the terms, privacy policies, security practices, service limits, fees, outages, and technical requirements of those third parties.

C. Clinician Suite does not control third-party platforms and is not responsible for their downtime, errors, data handling, account restrictions, authentication failures, API changes, policy changes, pricing changes, or discontinued functionality.

D. Users are responsible for configuring integrations correctly and for ensuring that connected calendars, video tools, payment tools, and communication tools are appropriate for their practice and privacy obligations.

  1. Virtual Sessions

A. Clinician Suite may support virtual appointment workflows or video meeting integration through third-party services.

B. Providers are responsible for determining whether a virtual session method is appropriate for their services, clients, jurisdiction, privacy obligations, consent requirements, payer requirements, and professional standards.

C. Clinician Suite does not guarantee the security, clinical appropriateness, legal compliance, accessibility, availability, or reliability of third-party video platforms.

D. Providers are responsible for managing telehealth consent, client location, emergency contact procedures, privacy conditions, backup communication plans, and any other requirements applicable to remote services.

  1. Payments

A. Clinician Suite may allow providers to configure online or offline payment options through third-party payment processors or practice-specific payment workflows.

B. Clinician Suite does not itself guarantee payment collection, payment processing, chargeback protection, insurance reimbursement, billing compliance, coding compliance, tax compliance, payer compliance, or client payment.

C. Providers are responsible for setting their own fees, refund policies, cancellation fees, payment terms, invoices, receipts, tax obligations, insurance billing practices, and financial disclosures.

D. Payment processors may charge their own fees and may impose their own rules, restrictions, verification requirements, disputes, holds, chargebacks, account limitations, or termination decisions.

E. Clinician Suite is not responsible for failed payments, declined cards, chargebacks, payment disputes, processor errors, delayed deposits, incorrect fees, refund disputes, tax consequences, or payment-provider decisions.

  1. Provider Content and User Content

A. You retain ownership of content you submit to Clinician Suite, including practice names, provider descriptions, service descriptions, images, logos, contact details, availability details, booking information, and related materials.

B. By submitting content, you grant Clinician Suite and Dot Coms, Inc. a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, transmit, reproduce, format, publish, and make available your content as necessary to operate, provide, secure, support, promote, and improve the platform.

C. You represent that you have all rights, permissions, consents, licenses, and authority necessary to submit, publish, and use the content you provide.

D. You are solely responsible for ensuring that all provider content, practice content, images, logos, descriptions, claims, credentials, and service information are accurate, lawful, ethical, current, and non-infringing.

  1. Prohibited Content

A. You may not submit, publish, upload, display, transmit, or make available content that is unlawful, false, misleading, deceptive, defamatory, harassing, abusive, discriminatory, obscene, exploitative, threatening, fraudulent, infringing, invasive of privacy, or otherwise improper.

B. Prohibited content includes fake credentials, false licensure claims, misleading clinical claims, guaranteed treatment outcomes, impersonation, unauthorized use of another practice’s name or logo, malware, phishing content, spam, stolen data, unauthorized copyrighted material, illegal content, hate-based content, exploitative content, threats, scams, or content that violates another person’s rights.

C. Clinician Suite may remove, restrict, edit, disable, or refuse content at its discretion.

  1. Prohibited Conduct

A. You may not use Clinician Suite to commit fraud, impersonate another person or organization, misrepresent credentials, mislead clients, harass users, send spam, collect information without authorization, interfere with platform operation, bypass security controls, scrape data, reverse engineer the service, overload infrastructure, or access accounts, systems, or data without permission.

B. You may not use the platform to provide unlawful services, advertise services outside your scope, solicit clients deceptively, violate professional rules, violate privacy laws, or engage in conduct that creates legal, clinical, operational, reputational, or security risk.

C. Clinician Suite may suspend, restrict, or terminate accounts engaged in prohibited conduct.

  1. Privacy and Confidentiality Responsibilities

A. Clinician Suite may collect and process account information, booking information, technical data, practice information, provider information, and operational information as necessary to operate the platform.

B. Providers are responsible for determining what information they collect from clients through booking forms and whether that information is appropriate for the intended workflow.

C. Providers must not request or collect sensitive information through public-facing forms unless they are authorized to do so and have appropriate privacy, security, consent, and compliance practices in place.

D. Providers are responsible for maintaining their own privacy notices, informed consent documents, client agreements, telehealth notices, financial policies, and required disclosures.

  1. HIPAA and Healthcare Privacy Responsibilities

A. Clinician Suite may be used by healthcare, behavioral health, substance use, and related providers, but the platform itself does not make a provider, practice, workflow, communication, booking process, or third-party integration compliant with HIPAA, 42 CFR Part 2, state privacy laws, professional licensing rules, payer rules, or any other legal requirement.

B. Users are responsible for determining whether their use of Clinician Suite involves protected health information, personally identifiable information, substance use treatment information, psychotherapy-related information, or other sensitive information.

C. Users are responsible for implementing appropriate administrative, technical, legal, and professional safeguards for their own workflows.

D. Users must not use Clinician Suite in a way that violates applicable privacy laws, confidentiality duties, client consent requirements, professional obligations, or organizational policies.

E. If a Business Associate Agreement or other privacy agreement is legally required for a user’s intended use of the platform, the user is responsible for determining that requirement before using the platform for regulated information.

  1. Client Information and Records

A. Clinician Suite is not intended to replace a complete clinical record, legal health record, electronic health record, psychotherapy note system, billing record system, or compliance archive unless expressly stated in writing.

B. Providers are responsible for maintaining any required clinical records, consent forms, documentation, treatment records, supervision records, billing records, payment records, communication records, and retention records outside the platform as required by law and professional standards.

C. Clinician Suite does not guarantee that booking data, appointment data, messages, payment data, calendar data, or account data will satisfy any legal, clinical, payer, audit, licensure, or documentation requirement.

  1. Public Listings and Search Visibility

A. Provider pages, company pages, service descriptions, public profiles, booking pages, or smart URLs may be publicly visible depending on platform settings.

B. Users are responsible for deciding what information to publish and for ensuring that public-facing content does not disclose confidential client information, misleading claims, restricted information, or information the user is not authorized to publish.

C. Clinician Suite does not guarantee search-engine ranking, client traffic, referrals, bookings, revenue, professional exposure, or business results.

  1. Communications and Notifications

A. Clinician Suite may send or support notifications, emails, SMS messages, WhatsApp messages, reminders, booking confirmations, cancellation notices, payment notices, account notices, and other communications.

B. Delivery of communications is not guaranteed. Messages may be delayed, blocked, filtered, misdirected, rejected, or affected by third-party providers, spam filters, incorrect contact information, user settings, carrier limitations, or technical issues.

C. Providers are responsible for verifying important appointment information directly when needed and for maintaining appropriate client communication procedures.

  1. Security

A. Clinician Suite may use technical, administrative, and operational safeguards intended to support platform security and account protection.

B. No internet-based service, scheduling platform, account system, calendar integration, payment integration, or communication tool can be guaranteed completely secure, uninterrupted, or error-free.

C. Users are responsible for using strong passwords, protecting login credentials, limiting account access, managing staff permissions, reviewing connected third-party accounts, and promptly reporting suspected unauthorized access.

D. Clinician Suite is not responsible for unauthorized access caused by weak passwords, shared credentials, compromised email accounts, misconfigured integrations, lost devices, user error, phishing, malware, or third-party service compromise.

  1. Service Availability and Changes

A. Clinician Suite may experience downtime, maintenance, interruptions, data delays, errors, bugs, outages, failed bookings, failed notifications, calendar sync issues, or other technical limitations.

B. Clinician Suite does not guarantee continuous, uninterrupted, secure, error-free, or permanent availability of the platform.

C. Dot Coms, Inc. may update, modify, suspend, restrict, replace, discontinue, or remove any part of Clinician Suite at any time.

  1. Data Retention and Deletion

A. Clinician Suite may retain account data, practice data, booking data, technical logs, audit logs, security records, payment configuration data, and operational records as necessary to operate the platform, comply with legal obligations, resolve disputes, investigate abuse, prevent fraud, maintain security, and enforce these Terms and Conditions.

B. Users may be able to delete or modify certain account or practice information, but deleted information may remain temporarily in backups, logs, caches, security records, or residual systems until ordinary retention and deletion cycles are completed.

C. Dot Coms, Inc. may preserve records where necessary for legal compliance, security review, abuse prevention, dispute resolution, fraud prevention, or enforcement.

  1. Fair Use and Platform Limits

A. Clinician Suite may enforce limits on accounts, bookings, provider pages, staff accounts, services, notifications, API usage, storage, bandwidth, calendar synchronization, third-party integrations, or other platform functions.

B. Clinician Suite may restrict, throttle, suspend, or terminate usage that creates excessive load, abuses the platform, interferes with other users, creates risk, or exceeds reasonable free-service use.

C. Free access is subject to reasonable use and platform availability.

  1. Intellectual Property

A. ClinicianSuite.com, Clinician Suite, the platform name, logos, design, interface, software, source code, layout, workflows, graphics, features, branding, and related materials are owned by Dot Coms, Inc. or its licensors and are protected by applicable intellectual property laws.

B. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, exploit, scrape, reproduce, or create derivative works from the platform, software, interface, branding, or proprietary materials without written authorization.

C. Use of Clinician Suite does not grant ownership of any Dot Coms, Inc. intellectual property.

  1. Feedback and Suggestions

A. If you submit feedback, suggestions, ideas, corrections, feature requests, or recommendations, you grant Dot Coms, Inc. the right to use, modify, incorporate, develop, publish, and commercialize that feedback without restriction or compensation.

B. Dot Coms, Inc. is not obligated to implement or respond to feedback.

  1. Copyright, Trademark, and Rights Complaints

A. Clinician Suite respects intellectual property rights and may remove, restrict, or disable access to content alleged to infringe copyrights, trademarks, publicity rights, privacy rights, trade secrets, or other legal rights.

B. Rights complaints should include sufficient information to identify the allegedly infringing content, the rights claimed, the complaining party’s contact information, and a statement that the complaint is submitted in good faith.

C. Clinician Suite may suspend or terminate accounts that repeatedly infringe intellectual property rights.

  1. Abuse Reports and Enforcement

A. Clinician Suite may investigate suspected misuse, false provider claims, abusive content, security concerns, unlawful activity, privacy complaints, intellectual property complaints, spam, fraud, impersonation, or violations of these Terms and Conditions.

B. Clinician Suite may remove content, disable pages, restrict features, suspend accounts, terminate accounts, preserve records, block access, or cooperate with lawful requests at its discretion.

C. Clinician Suite is not obligated to monitor all content, bookings, profiles, communications, or provider activity.

  1. Account Suspension and Termination

A. Clinician Suite may suspend, restrict, or terminate any account or practice page if the user violates these Terms and Conditions, creates legal or security risk, misuses the platform, posts misleading information, abuses the free service, infringes rights, interferes with platform operation, or uses the service in a harmful or unlawful manner.

B. Upon suspension or termination, Clinician Suite may disable access to accounts, booking pages, smart URLs, provider profiles, calendar connections, integrations, account data, and related platform features.

C. Clinician Suite may retain or delete account data and related records as permitted by law and platform retention practices.

  1. Third-Party Links and Services

A. Clinician Suite may contain links to third-party websites, provider pages, payment processors, calendar services, video platforms, support systems, or external resources.

B. Dot Coms, Inc. does not control and is not responsible for third-party content, services, policies, availability, security, accuracy, or practices.

C. Accessing third-party services is at your own risk and may be subject to separate terms and policies.

  1. No Guarantee of Business Results

A. Clinician Suite does not guarantee that providers will receive bookings, clients, revenue, referrals, traffic, search visibility, improved scheduling, reduced cancellations, payment collection, business growth, or practice success.

B. Providers remain responsible for their own marketing, professional reputation, client communication, service quality, business operations, and compliance.

  1. Disclaimer of Warranties

A. Clinician Suite is provided on an “as is” and “as available” basis.

B. ClinicianSuite.com, Dot Coms, Inc., and their owners, operators, affiliates, employees, contractors, vendors, and service providers make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, availability, accuracy, reliability, regulatory suitability, clinical suitability, compliance suitability, or uninterrupted operation.

C. Clinician Suite does not warrant that the platform will meet your specific clinical, legal, regulatory, professional, business, technical, scheduling, billing, privacy, or operational requirements.

  1. Limitation of Liability

A. To the maximum extent permitted by law, ClinicianSuite.com, Dot Coms, Inc., and their owners, operators, affiliates, employees, contractors, vendors, and service providers are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

B. This includes damages arising from missed appointments, scheduling errors, calendar sync failures, booking failures, lost data, account compromise, unauthorized access, disclosure caused by user conduct, payment disputes, third-party integrations, service interruption, lost profits, business interruption, reputational harm, professional complaints, regulatory consequences, client disputes, or inability to use the platform.

C. To the maximum extent permitted by law, any total liability arising from or related to Clinician Suite shall not exceed the amount paid by you to Clinician Suite during the three months before the claim arose, or one hundred dollars if no payment was made.

  1. Indemnification

A. You agree to defend, indemnify, and hold harmless ClinicianSuite.com, Dot Coms, Inc., and their owners, operators, affiliates, employees, contractors, vendors, and service providers from and against any claims, damages, losses, liabilities, penalties, costs, or expenses arising from your use of the platform, your provider page, your services, your clients, your bookings, your payments, your third-party integrations, your content, your violation of these Terms and Conditions, your violation of law, your professional conduct, your privacy practices, your handling of client information, your misrepresentation of credentials, your infringement of rights, or your failure to comply with applicable legal, clinical, ethical, professional, billing, privacy, or regulatory obligations.

  1. Governing Law and Disputes

A. These Terms and Conditions are governed by the laws of the jurisdiction in which Dot Coms, Inc. operates, without regard to conflict-of-law principles.

B. Any dispute arising from or related to ClinicianSuite.com shall be handled in the appropriate courts or dispute forum serving that jurisdiction, unless otherwise required by applicable law.

  1. Changes to These Terms

A. Clinician Suite may revise these Terms and Conditions at any time.

B. Updated terms may be posted on the website with a revised effective date.

C. Continued use of ClinicianSuite.com after updated terms are posted means you accept the revised Terms and Conditions.

  1. Contact

A. Questions, concerns, abuse reports, copyright complaints, trademark complaints, privacy concerns, security concerns, provider-page issues, account issues, or legal notices may be submitted through the contact or support method provided on ClinicianSuite.com.

B. Clinician Suite may require sufficient information to identify the relevant account, practice page, booking, user, content, issue, or legal claim before taking action.